Returns & Exchanges
Due to the perishable nature of our artisanal macarons, we cannot accept returns once the products have left our kitchen. However, if your order arrives damaged or incorrect, we are committed to making it right with a replacement or a full refund.
Inspect Your Order
Upon delivery, please carefully inspect your macaron box for any signs of shipping damage or order discrepancies.
Capture a Photo
Take a clear photograph of the damaged product and the shipping packaging to help us improve our transit methods and process your claim.
Contact Our Team
Email our support desk within 48 hours of delivery with your order number and the attached photos to initiate a resolution.
Receive Resolution
Once your claim is verified, we will immediately arrange for a fresh replacement shipment or issue a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing